To start the return process for your order, please enter your email address or phone number and the order number below.

How to do a UK return..

Enter your order number and email address in the fields above and click Start

Follow the instructions and select the items you want to return

You will get a confirmation email with the shipping guidelines once the return request is approved

How to return outside the UK..

We do not currently offer free returns outside of the UK, but we are hoping to offer this very soon. 

If you still wish to return an item, then please contact us at info@psamathe.co.uk 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

They must be in original condition

For clothing, unwashed and unworn

Orange security tags must still be attatched (where applicaple)

Are there any charges for return?

There are no charges for UK returns

Original shipping charges are non-refundable

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund, credit note or exchange will be processed.

Credit notes will be given to the email address used to make the original purchase.

Exchanges will be automatically sent to the same address as the original order (please let us know if you would like it sent to an alternative address).

All refunds will be processed within 14 working days of receiving them.